STACK IT / PLAYER SUPPORT
Let's get you stacking.
Contact Insodec for help with gameplay, missing rewards, accessibility or privacy.
Email Stack It supportinfo@insodec.com.au
Use “Stack It” in the subject. Include your phone model, operating-system version, game version, level or mode and what happened. Screenshots can help. The About screen also offers optional support diagnostics, which you decide whether to share.
Never send passwords, card details, identity documents or raw purchase tokens. Stack It is free, with no real-money purchases.
Common questions
Can I play offline?
Yes. Core gameplay works offline. Ads, consent updates and shared web links need an internet connection.
Why is a rewarded ad unavailable?
Ad availability depends on network access, consent, provider inventory and your edition. Restarting or opening a different level does not guarantee inventory. Gameplay remains available without watching an ad.
How does saving the tower work?
An eligible attempt can offer one tower recovery. Accept the displayed offer and complete its rewarded ad when one is available. A fresh attempt has a fresh allowance; a second collapse after using recovery ends that attempt.
I completed an ad but did not receive the reward.
Note the level, mode, game version and approximate time, and contact support. Do not watch repeated ads just to chase a missing reward. Ad completion and the provider's earned-reward signal are separate events; report a failure so we can investigate.
Does Stack It charge money?
No. The game is free to download and play. Skins are unlocked through achievements or earned coins, not real money. Optional rewarded videos help fund the game.
Can progress transfer between Android and iPhone?
Stack It has no cross-platform player account or cloud save. Progress and coins stay on the device, subject to your device backup settings.
What does Reset Progress delete?
The game's About screen asks for confirmation before resetting level progress. Coins, unlocked skins and previously earned reward records remain. For full local removal, follow the data-deletion instructions.
How do I change advertising privacy choices?
Open About and use Advertising privacy choices when offered, or Check advertising consent. Device advertising controls also apply. See the privacy policy for details.
The game stutters or crashes. What should I send?
Tell us your device, game version, mode and level, whether the issue began after an ad, and any steps that reproduce it. You may share the filtered support diagnostic export from About.